![]() I decided to wait 2-3 weeks after the system release, before writing this critical review in fairness to the developer giving them time to fix the log-in issue. Login broken rendering app useless and suspicious reviewsĮver since iOS 12, the app has become unusable. It is somewhat better with last update but still presents problem navigating the website. Very slow to load, slow to update info and find searched items. Old review post - Even though they have updated and changed their website repeatedly it is still far less then perfect. I have no choice but to use your service so I am stuck with it and have to fiddle with it or call every time I try to place an order. Please, please put some effort into fixing your software so it is intuitive, user friendly, and consistent between platforms, please. As always OptumRx has the worst software, most buggy, next to useless stuff I’ve ever used, and I am no newbe to computers. Luckily you could switch to the app from inside the website which is what I did. It was the same one I used to sign on the the website with no problem. It kept telling me the name and password were not on file. The app showed all the meds and let me order the one I wanted, but I couldn’t sign on to it directly through the app. It showed the order as ready to ship with a due date 3 months ago. It only showed one of my meds, not all of them. I wanted to look up one med I needed to refill. On the website you can’t find what info you want. Now the two pieces of software don’t even have the same info. Update - believe it or not they actually made the website, and app less useful. Optum Rx is a very good choice for home delivery medications. ![]() ![]() And my doctors usually will add 2 refills. But using the mail order pharmacy is not a good choice for any prescriptions less than 3 months or 90 days. And even if the drug is an antibiotic or server pain medication I don't receive a call or text message to let me know that my prescription is ready. I have to call them to see if they have received an order from my doctors and when it will be ready for pick up. Most times they don't notify you when your prescriptions are ready for pick up. But Optum Rx pharmacy keeps up with the time a refill is needed so that we don't run out of our maintenance medications, and that's a good thing. And if our doctors don't supply the order then they are not able to fill it. And sometimes they need us to call our doctors to order more refills. The pharmacist can not fill a prescription without a doctor's order. They will also attempt to reach out to my Doctor when it's time to refill a prescription that doesn't have any refills left. Is a great way to avoid trips to drop off and pick up prescriptions and maintain authorize refills that my Doctors prescribe. We'll be here to guide you any time you need us with compassionate care and a simple experience. We help you find the medications you need at the lowest price available to you.Įverything we do centers on getting you the medication you need, when you need it, your way. ![]() We promise to deliver simple ways to get the medication you need. There are some things in life we depend on. You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications.Įasily manage your medications and orders on any device- whether at home or on the go. With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you. ![]() Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more. Compare drug prices, view all your medications, and transfer eligible medications to home delivery. The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy. ![]()
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